“Typically, the “liar” never actually uttered an untrue statement, but did allow the other side to be deceived. What should you do in such a situation? Don’t call your counterpart a liar, but explain that you feel you were misled or deceived, then discuss whether the deception was intentional or not.”
From “Negotiation Genius” written by Deepak Malhotra and Max H. Bazerman and published by Bantam Books
Monday, October 5, 2009
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